FAQ Delivery & Collection
Updated: May 7
🍏 We have made the decision to focus on our collections and delivery 🍏
🍐 We have found that with a small team and the levels of orders it is very difficult for us to actually run the shop too, especially with the social distancing measures and extra cleaning measures. So....
🌟 We will be taking orders FOR COLLECTION AND DELIVERY ONLY. Ideally via email to firstname.lastname@example.org you can also call the number 07885498850 to place your order.. Please DO NOT send orders via Instagram or Facebook, it's impossible to track them all.
🌟 BE PATIENT: we're doing our best and try to satisfy everyone, but we're still a small team and there are only 24 hours in a day. Orders placed between Monday and Thursday will be processed within 2 working days. Orders placed on Friday and Saturday should be dealt with on Monday. Orders placed on Sunday should be processed on Tuesday. This is only an indication. When your order is ready, we'll get in touch with you.
PRODUCTS & PRICES
🍏 The complete list of our products is available on the website, please follow this link.
It includes all our dried, fresh and frozen food, as well as Zoe's cakes and breads.
🍏 When you order, please indicate the quantity you want for every item and give us as much precision as possible whenever needed, eg 300g of white small pasta.
🍏 If you are ordering bread or milk please let us know if you want wholemeal, white, semi skimmed etc.
🍏 Its proving very difficult to keep stock levels published and up to date as things are moving so fast, so it is best to send a list of whatever you want and if we are out of anything then we'll let you know.
🍏 The prices of fruits & veg change everyday, that's why they don't appear on the website. Just call us so we can tell you the prices of the day and what our stock are.
🌟 When you send us an email please include your contact phone number and full address with postcode.
🌟 We can ONLY deliver to Lichfield (including Streethay and Fradley), Burntwood, Longdon and Whittington.
🌟So Please don't send messages asking of we can deliver to Birmingham, Cannock etc, there are only 3 of us and we just can't, sorry!
🌟 The delivery is free for orders over £20, otherwise it will be £2.
🍏 All of our plastic free items are available for delivery too, such as soap bars, reusable wipes, coconut scourers etc, anything that is stocked in the shop we are happy to deliver 😊
🌟We are happy to set up weekly/regular deliveries just email us.
🍏 Collection will be from the shop Tuesday to Friday between 10AM and 12PM and only if you have NO OTHER CHOICE., Don't take any risk and order for collection only if you don't have an other solution. You must pre-order as the shop will not be open for browsing. You will only be able to collect pre-ordered items. We feel this is the best way to protect our customers and staff from contact with each other 😊
🌟 Do you sell flour / yeast / sugar / baking items? We finally have some of these items: flour & sugar, and may add some more in the future depending on how many people are interested. Please check our Products page.
🌟 Is there a minimum amount to order? At the moment no, but please be sensible and try to order more than one item at a time... You'll be charge £2 for the delivery of an order under £20.
🌟 Do you have a list of what you're selling? Yes it's here.
🌟 Can we use our own containers? At the moment we will deliver food in paper bags. We could fill your own containers if you want to drop them off sometime and we can deliver them back when filled. Just send an email if you want anything filled.
💜 Finally, Thanks so much for your support, we have been overwhelmed by the lovely messages from you all. We hope to be back to our usual opening times as soon as we can xxx